Please note, samples are not personalised.
Minimum order: 20 Invitations.
Please see drop-down menu for options.
**HOW TO ORDER STATIONERY FROM PAPER WILLOW**
All of our stationery is made to order, so you can pick and choose what you want to suit your budget. If you need something not listed, just ask. If you need us to change something just let us know.
To order, please select the items you want to order from the drop-down menus. You will need to add things like venue paintings, maps and envelope liners from the menu if you require them as part of your stationery package. You will only need to select quantity of 1 for maps and the quantity of venue building paintings you require (for example 2 venue paintings). If no map or venue paintings are selected these will not be included in your design.
-Please request a custom listing from your chosen design or send us a message telling us:
- The quantity you would like to buy
- The items you would like to buy (e.g. double-sided concertina invitation, coloured envelopes, envelope liners and map with 2 drawn buildings)
-Anything else to you want to ask or think we should know.
-We will work out the cost of your order and will reply with a message.
-If you decide to go ahead with your order we will create a CUSTOM LISTING for you to purchase detailing the exact items to wish to purchase.
-You will be emailed an online form to complete with your wedding stationery details.
*Please note, there is a minimum order quantity of 20 for most items. All invitations come with plain kraft, white or ivory envelopes unless upgraded
Other Stationery available from Paper Willow:
Order of service booklets
Order of service paddles
Luggage tag place cards
Table name cards
Ready to write invitations
Thank you cards
- We will send you a proof by message of your design before it is made. We do not print anything without your full and final approval.
- 2 rounds of revisions to text is included in the price (£35 a round thereafter)
We ship your order for free with Royal Mail or Parcel Force in the UK
We frequently ship to Australia, United States and Europe. Prices are based on the estimated weight of your parcel.
Samples are posted within 3 working days
PLEASE NOTE: All designs are © Paper Willow and are for personal use only. Designs must not be shared or resold.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Apart from the pre-made packs of cards all designs can be personalised. In most cases all text can be changed and in many cases colours, pictures, layout etc can be personalised to suit you. Where considerable extra design time is required extra design charges will apply.
When you have placed an order you will be asked to complete an online form with all of your text and the information required to personalise the design. It is important to give correct information and any design changes at the start of the process.
To place an order, find the listing (page) with your chosen design.
To the left of the picture select from the options in the drop-down boxes; eg 'Passport Booklet', 'Envelope Liner'. Select the quantity you require of that piece and 'Add to cart'
You will need to go back to the listing to add additional things if needed.
To add a map to your design you will need to select 'Add map design' from the drop-down box and 'quantity: 1' and any venue paintings you would like to be on your map.
Once your order is placed you will be emailed a confirmation that will include links to the online forms where you can enter your wedding stationery information.
Most customised orders are completed in 3 weeks or less however at busy times of year orders can take slightly longer. The length of time to complete an order is also dependant on how complex your order is. Large orders or orders with a lot of finishing (e.g. envelope liners) can take longer.
If you do not provide final information and text this will delay your order. Customers are responsible for providing their information in a timely manner; Paper Willow cannot be held accountable for delays caused by text/ information delays.
If you are in a huge hurry to get your stationery please select 'Rush My Order' at the checkout. This will make you a priority order. In most cases 'Rush My Order' orders are completed in under a week.
Yes. We don't make any customised stationery without your full and final approval.
Once we get your final text and information via the online form we will create your design and will send you a picture of it using Etsy messaging. This is your chance to carefully read through the text to check for errors. If you need changes we ask that you detail them in a message back to us. We will make the changes and will send you another picture for checking.
Please note, this service is for correcting things like spelling mistakes, missing words and inaccuracies it is not for re-writing large sections of text or complete re-workings of designs and layouts. Further design work is charged at £40 per hour on a 'pay-as-you-go' basis.
Lots of our designs involve hand-drawn pictures (for example within the travel and woodland / festival designs. We have lots extra pictures of plants / animals objects that we've already drawn so in many cases we can change / replace pictures if we have them.
If you require a picture adding / changing that we don't already have they can usually be drawn specially for you at a cost of £40 per picture.
Just ask if you're not sure! We can usually accommodate all requests.
Yes. Samples can be purchased by selecting 'Sample Invite' from the drop-down menus on the listings.
Samples are an example invitation showing you how the design could look. It's a chance to check the quality of the print and materials used.
Most people are happy to see a sample with example text. If you need to see a sample with your text and information please get in touch; it can be done but will be more expensive than a standard sample because the cost of the design time has to be included in the price.
Usually yes. There are some languages (eg Cyrillic) that are not fully supported by all of the fonts used. We might ask you to supply us with a section of text to test with your chosen design so that we can see whether all of the characters appear correctly in the fonts used. In many cases alternative fonts can be found.
Please contact us if you are looking to place a very large order. Depending on the amount of work involved we may be able to offer discounts.
If you have placed an order you should have received a confirmation email with the links to the online forms where you can enter your text and information. Depending on how busy it is there may be a short wait of a few days to receive your proof.
Our normal working hours are Monday - Thursday 9am - 3pm UK time which is when most messages will be dealt with.
We do not normally answer messages during the night or on weekends and UK bank holidays.
Please be patient if you do not receive a reply straight away; we are a small company working around a young family. We offer a high quality, very personalised service and we don't have a large team of people answering emails.
Yes we probably can. Please send us a message giving us as much detail as you can about the design you want including how sets you would be looking to order and whether you have a budget we would need to stick to. Generally with custom design we operate a 'pay-as-you-go' service of £40 per hour for design work. Most of our designs have required at least 10 hours of design work to set up.