Delivery, Processing Time & Customs

Delivery

  • United Kingdom
    All UK orders are shipped free. *You have the option to upgrade to tracked and signed delivery for an extra cost*. We normally use Royal Mail or Parcel Force depending on the size of the package.

  • Rest of the world
    Delivery charged are calculated based on the estimated weight of your parcel at the checkout. You have the option to upgrade to tracked and signed delivery. We normally use Royal Mail or DPD courier depending on the size of your order.

 

Processing time

The time I need to prepare an order for shipping varies depending or your order and the time of year. For details, see individual items.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I accept returns of ready made items such as thank you cards and blank invitations.

  • Contact me within: 7 days of delivery

  • Ship items back within: 14 days of delivery

 

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.